Briscoes- A Really Fab Customer Service Story.

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A Tuesday night customer service story for you, the good kind. I work in retail and like to provide a 10/10 service and I love it when I get great service myself.

When I had the flu I some how managed to smash the lid of my favourite pan, I may have cried. This is the kind of pan you have forever and watch others carefully if they even look at it. This treasured pan is a Brabantia 24cm skillet with a glass lid, I love it and I set out on a mission to get myself another lid.

Today I arrived home to a parcel on the door step that contained my new lid and my mission was complete. I want to post about this mission because I had some wonderful customer service from Briscoes and the supply company , Premium Corporation.

At first I did the obvious thing and went and asked in a Briscoes store. I didn’t get any where and the universal lid didn’t work. After that I emailed Briscoes, got an apology and a marvellous member of the team, Chelsea P was on a mission to help. Along the way I was also in contact with Liz T who was equally fab. The pan lid was ordered through Premium Corp and was set to take a while as it was coming from overseas. It didn’t take that long before I got a lovely phone call from Paula to tell me it was in. All up, very impressed. The pan wouldn’t have cost the earth to buy another one but I just wanted a lid. It came in cheaper for the replacement even with postage.

So, thank you Chelsea, Liz and Paula. I love my lid.

I wanted to write this post as it is far too easy to talk about the negative, thanks for reading. Do you have any great customer service stories?

 

Visa Wellington On A Plate, 2016.

It is August and the need for baggy pants is here. From 12th- 28th August Wellington is even more about food than usual as Visa Wellington On A Plate takes over the city. This post will be about my eating over the 2 and a bit weeks.

Welcome Home at Logan Brown.

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So, last night I had such a good feast at an event. The event was Welcome Home and at one of my favs, Logan Brown. If you are in Wellington I urge you to go, there are tickets available still for 23-25 August and at $99 a ticket, it was well worth it.

The evening was about eating food from Wellington’s newest ethnic communities. You can read the official story here. I am not going to describe all of the dishes as that is part of the evening but I will leave you with some photographs. This food was between two of us and we both really enjoyed the whole huge meal. Everything was beautiful and I have a new love of rehydrated tealeaves. If you want to see the menu it is here.

 

My first Burger Wellington, Arizona – Danny’s Champion Pheasant.

Arizona’s own pheasant patty with pistachios, house smoked garlic butter, gorged raisins and Capital Produce celeriac remoulade on a Brezelmania saffron burger bun. Garage Project beer match: Hakituri (+ BEER $30)

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I met up with a friend who I hadn’t seen for a while and he suggested a few burgers, this was my pick. I have to be honest and say I was a little bit hesitant about trying a pheasant burger. Pheasant isn’t new to me but I hadn’t tried it for years. This burger is not 100% pheasant, it has a bit of chicken and the pistachios mixed in. This makes for a very tasty patty. The whole burger was good but did have to be eaten fast before the celeriac remoulade soaked through the base.

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The polenta fries were an added bonus, there wasn’t any mention of them on the Wellington On A Plate listing and they were good. The beer was a great beer match. All up, I enjoyed this burger, the beer and bonus polenta fries. It was interestingly different.

Artisan Dining House – Longbush ‘SPAM’ Burger and a Magical Dessert.

Longbush ‘SPAM’ patty with Meat Direct crumbed lambs brain and homemade apple and pineapple relish on a bun, with chilli butter potato peels.

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By golly, such a British thing to say but so fitting for both the burger, the dessert.When I first read the menus for Visa Wellington On A Plate Artisan was the first place I purposely searched for. MacLean Fraser is a chef I admire and know will produce interesting food. No run of the mill patty would appear on this menu.

Today I tried that burger and the amazing potato peels and would give it an easy 10/10. The patty and relish went so well together, the fruit working with the SPAM perfectly and the bun was light and fluffy.

I returned home telling Mr Muffin that he may need to come back with me and fully embrace the SPAM. My ulterior motive being to have the dine menu and that mighty fine and crazy dessert again. That dessert, a bowl arrives looking a tad strange with a layer of white chocolate, warm sauce is the poured on to the chocolate and the magic begins. I will leave my description there as you need to form your own opinion. Only a few days left now, get ringing to book your table -phone 04 462 3770.

I dined with my fellow Brit, Lucy from Wellington Foodies who took the wonderful photos.

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Sweet Enough Less Sugar, More Taste- A Great New NZ Baking Book.

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A couple of months ago I was lucky enough to receive a copy of this lovely book. If you enlarge the photo you will see that it mentions my birthday buddy, Lucy Mutch from Wellington Foodies. She got to take all the wonderful photos as The Isherwood Sisters who wrote the book live in Wellington. You can find out all about the sisters and the books aim, to reduce sugar here.

Sunday afternoon Miss was baking for her week and I decided to help fill the oven and put a Monday smile on my colleagues faces by baking from the book. I chose the Wholemeal Ginger Crunch. The base has little sugar in and the icing is delicious. To top it all, it was very easy. I do enjoy a good one pot recipe. My colleagues enjoyed the slice.

You can arrange to sell the book for fundraising, I think that is a pretty nifty fundraising idea. So, order yourself the book and have a look and see for yourself.

 

Tahi On Courtenay Place, Now My Happy Place.

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Green Curry With Crumbed Chicken and Mr M’s Basil Chicken.

Last night I had a wonderful night out but very mediocre food in a place I had high expectation of. I don’t want to talk about that because the restaurant will get there and be good when it has got its self together.

My food sulk vanished with a lovely lunch.It was one of those meals that left me with a very big smile. Us Muffin’s love a good weekend lunch, one that is big enough to be a dinner and generally served with rice. Today we tried somewhere new and we are very happy we did.

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Miss Muffin with her Beef Massaman , she loved it.

Tahi is on Courtenay Place on that corner that has been a few things. Yes, it is number one as the name says and the name works really well as it serves Thai food. The decor is lovely and not your average Asian restaurant. You have to go and see.  It was the kind of decor that impressed us old parents and Miss 13. Even the toilets were lovely.

If you want to know all about the food you can read my Zomato review. If you are in Wellington I really do recommend you go. The food was excellent, the presentation impressed and us Muffin’s left very happy. We will be back soon to eat our way through the menu.

 

 

 

 

 

Back In NZ And Ready…….

I have exciting news, but first –

We are back from out wonderful trip. It is lovely to come home to New Zealand and all our normality and friends. I may have been born in Brighton but Wellington is definitely home.

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Since leaving the UK we have been to Vancouver for 5 days visiting my sister in law. We went blueberry picking, had a wonderful birthday cake, ate lots of good food and I finally managed to get Miss and Mr Muffin to try poutine. Miss wasn’t too keen but Mr agreed, it is a thing, a good thing. There first poutine experience was at Dunn’s Famous and I do recommend it for trying all things Canadian.

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And now on to the news……

I am the Wellington based contributor for the High Tea Society and you can see my first review here.

I Am Still Alive!I Have New Chins And Stretchy Pants.

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See the chins?

I am still alive and I really do have new chins and stretchy pants. I also have lots of stretchy dresses. I have been shopping rather a lot.

Us Muffins are currently in Brighton, UK visiting family. I have also been to Barcelona, Spain and up to London for a jaunt with my best friend.

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Harrod’s Baklava

We have eaten out so much since we left New Zealand. Also we have bought things from the supermarket and eaten all the pre-prepared food we fancied. In NZ we do not get a lot in the way of ready prepared so the Marks and Spencer Food Hall is very novel to us. Just today we had a marvellous M&S lunch which included empanadas, mac n cheese bites and French fancies.

 

Me and Miss Muffin have both had birthdays and celebrated with friends and family. Miss turned 13 and chose Thai for her dinner. We went to a proper back street pub in Shoreham By Sea and had a lovely Thai meal with lost of family. She even had a Choccywoccydoodah birthday cake that was rather wonderfull and topped with marshmallows.

My choice was a Chinese restaurant that is a fixed price and you order until you are full. A table of ten of us got through a fair amount of food. My lovely mum made a cake and that was a lime drizzle sponge. It was very good. The indoor firework instead of far too many candles was amusing and turned many heads in restaurants.

Barcelona was marvellous and we enjoyed a lot of tapas. The we in this case was me and 4 girlfriends who I have known forever. Padron peppers were a favourite and I even tried octopus.

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Tapas

 

London was also great. Me and my oldest and bestest friend extended her trip to Brighton so we could go together and do all the food things. On arrival we walked to Harrods and explored the food hall. I have always wanted to try their baklava and chose 4 pieces, the total was £5.05 and I was rather cheeky and paid with a £50 note. The man serving did ask if I had my Harrods card with me. We also did Fortnum and Mason’s, laughed at how many NZ products were for sale. Had cake for lunch and a very special dinner at Ottolenghi’s at Spitafield. The next day we visited Spitafield market and Borough market, both were good. Borough had our heart as it was so very foodie and we had Dosa. Dosa is always good.

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Brighton has a new Mexican and we just had to help the native Brightonians out by trying it, Wahaca was excellent and has a lovely atmosphere. In Brighton we have also eaten very lovely Persian at Shandiz Persian  and enjoyed being daring and having Faloudah for dessert along with baklava. Indian food has also been consumed and much British pub grub. This morning we had a greasy spoon fry up breakfast, writing this I see where the chins have come from.

I am sure there is plenty more eating ahead of us, we are looking forward to the blueberries in Canada.We have a few days left in the UK and will be in Vancouver for a few days before returning home to NZ.

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Dug Out The Breadmaker, Fluffy Farmhouse Bread.

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I dug out the breadmaker, dusted it off and did my old trusted farmhouse fluffy white loaf. I first published this recipe back in 2010 but I don’t want to touch that post so I am reblogging here.

This loaf is a lovely fluffy number, the kind that sends its crust crumbs every where and the crust ends get argued over. To cut, I actually turn it sideways and cut that way. It is a basic loaf and won’t last long. The sooner you eat it, the better. I used the French setting on my bread-maker and the highest crust setting.

Dig out the breadmaker and fill your house with the sweet smell of fresh bread.

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Fluffy Farmhouse Breadmaker Bread - Muffinmum.com

  • Servings: 1 small loaf
  • Print

Check your Breadmaker instruction book, mine requires wet ingredients first.

1 1/2 c warm water

3 1/2 bread flour (strong flour)

2 tsp yeast (I use Edmonds Surebake Yeast)

3/4 tsp salt

Set to the required settings to get a good crusty.